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Phone Communication Professional

1 week ago

Cebu City, Central Visayas, Philippines Virtual Ventures Full time

As a Phone Communication Professional at Virtual Ventures, you will be responsible for providing top-notch phone support to customers. This role requires excellent communication skills, both verbal and written, as well as the ability to remain patient and composed under pressure.

The ideal candidate will have experience working in a call center environment and be familiar with CRM systems. They should also possess strong organizational skills and the ability to multitask, ensuring seamless communication with customers and colleagues alike.

  • Key Responsibilities:

  • Respond to customer inquiries and resolve any issues that may arise in a timely and professional manner.

  • Maintain accurate records of customer interactions and transactions.

  • Collaborate with other departments to address complex customer concerns and resolve customer complaints with patience, understanding, and a solution-focused approach.

Requirements:

Essential Skills:

  • Excellent verbal and written communication skills.
  • At least 5 years of experience in a call center environment.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and work under pressure.
  • Proficiency with computers and basic software (e.g., MS Office, CRM systems).
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