Technical Support Specialist

1 week ago

Manila, National Capital Region, Philippines beBeeSupport Full time $40,000 - $60,000
Job Summary

We are seeking a skilled Technical Support Specialist to provide exceptional technical support via calls, chats, and emails. As a key member of our technical support team, you will resolve support inquiries of various difficulties.

Key Responsibilities:

  • Provide technical support via calls, chats, and emails
  • Resolve support inquiries of various difficulties
  • Gather data to ensure the required technical information is collected to resolve even more complex tickets
  • Maintain working knowledge of our clients' products and services
  • Ensure customers' satisfaction with any interaction

Required Skills and Qualifications:

  • Excellent English communication skills (at least C1 for both spoken and written)
  • Prior experience in tech support, desktop support, or a similar role is essential
  • Strong troubleshooting and problem-solving skills, attention to detail
  • Basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) is necessary
  • Customer-oriented and responsible attitude

Benefits:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment

About Us:

  • We welcome people with various backgrounds and experiences.

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