Help Desk Technician

2 weeks ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱150,000 - ₱300,000
Job Opportunity

We are seeking a skilled and dedicated Technical Support Specialist to provide top-notch technical assistance to our clients.

The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer satisfaction.

Responsibilities
  • Provide first-line technical support via phone, email, and chat
  • Troubleshoot hardware and software issues
  • Document customer interactions and solutions
  • Collaborate with technical teams to resolve complex issues
  • Follow up with customers to ensure issue resolution
  • Identify and escalate critical problems when necessary
Requirements
  • 1+ years of technical support experience
  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication abilities
  • Basic knowledge of computer systems and networks
  • Customer service orientation and patience
  • Ability to work in a fast-paced environment
Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industry: IT Services and IT Consulting

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