Virtual Support Specialist

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱350,000

About the Job

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  • This role is a remote position, providing the freedom to work from home while maintaining a healthy work-life balance.
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Job Responsibilities

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  • Provide exceptional customer support and manage client communications with professionalism and empathy.
  • Handle incoming calls and email inquiries in a timely and efficient manner.
  • Perform administrative tasks such as accounts receivable (A/R), accounts payable (A/P), work order processing, notices, compliances, lease renewals, document preparation, and email management.
  • Develop and implement effective marketing strategies and manage social media presence to attract new clients and retain existing ones.
  • Stay up-to-date with changes in Standard Operating Procedures (SOPs) and guidelines, ensuring seamless execution of daily tasks.
  • Maintain high standards of representation for the company's core values within and outside the organization.
  • Supply relevant data and information to leadership teams as required.
  • Be flexible and perform additional services as needed, which may or may not be related to primary obligations.
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Requirements

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  • Excellent spoken and written English language skills.
  • Willingness to undergo background checks.
  • A neutral American accent.
  • A quiet and distraction-free home office environment.
  • Ability to work on non-traditional shifts, including night shifts.
  • Reliable internet connection with a speed of at least 10MBPS and a backup option available.
  • A stable electricity supply with a power backup available.
  • A computer with at least an 8th-generation i3 processor, 8GB RAM, and either Windows or MAC operating system, along with an SSD disc.
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Benefits

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  • Paid training to ensure success from day one.
  • Annual performance appraisals to recognize achievements and support career growth.
  • Holiday pay to enjoy well-deserved time off.
  • Overtime pay for going above and beyond expectations.
  • A generous referral bonus for recommending talented individuals.
  • A rewarding year-end bonus for hard work and dedication.

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