Digital Operations Expert

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeOperational Full time $80,000 - $100,000

About the Role: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.

We have a presence in multiple locations across various countries, with a focus on expanding our workforce to meet the needs of our clients.

Our company culture prioritizes employee well-being, offering competitive salaries and comprehensive benefits packages.

As a Senior Operations Manager, you will oversee the operations process, embracing design, planning, control, performance improvement, and strategy.

You will serve customers through the development and implementation of best-in-class methods and procedures.

You will oversee a team of employees, providing training to ensure smooth day-to-day operations.

You will implement procedures, provide information to senior Leaders, and generate ideas to increase productivity.

You will directly oversee Teammates, Team Leaders, and the Operations Management team, ensuring positive morale for effective daily operations.

You will be tasked with making suggestions for systems and process improvements using your knowledge of daily ground operations.

Key responsibilities include owning the development of company systems for customer interaction and control its implementation process.

You will manage and improve campaign performance through performance monitoring, problem resolution, system audits, and quality assurance measures.

You will ensure that staff performance reviews are consistently conducted, assess teammates' needs, articulate cost/benefit analysis, and other operational strategy assessments.

You'll need to develop individual and team goals and implement plans to carry out objectives.

As a leader, you will guide your Operations Managers to meet all team and individual goals.

You must be able to summarize, collect, and analyze trends and data for regular performance reports.

You will oversee systems maintenance and upgrade implementations; or call for repairs and trouble-shooting as needed.

To become a Senior Operations Manager, you should have at least 5 years of operations management experience, held a leadership position in a customer service role, possess strong organizational, analytical, and managerial skills.

A highly motivated self-starter with excellent verbal and written communication skills, and the ability to build productive business relationships with clients is essential.

You should also have handled at least 600 FTEs with an excellent track record of meeting targets, and strong computer skills especially in using Microsoft and Google applications.

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