Customer Experience Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱3,200,000 - ₱4,400,000
Job Title: Customer Service Associate

As a key member of our support team, you will be responsible for delivering exceptional customer service and support across multiple channels. This includes web, email, phone, live chat, social media, and review platforms.

Main Responsibilities:
  • Customer Support & Service Delivery
    • Provide top-notch customer service by promptly resolving complaints, accurately responding to enquiries about product information, stock availability, pricing, and delivery updates;
    • Manage customer orders including cancellations, refunds, and replacement;
    • Ensure timely responses and resolution of customer issues in accordance with SLA;
    • Handle customer escalations with professionalism, empathy, and problem-solving skills;
    • Maintain accurate and up-to-date customer records in relevant systems.
  • Customer Advocacy & Brand Representation
    • Act as the voice of the customer by sharing feedback with internal teams to drive improvements.
    • Represent the brand with integrity, professionalism, and enthusiasm in all customer interactions.
    • Stay informed about key business milestones, product launches, and promotions to provide proactive support.
  • Collaboration & Teamwork
    • Work effectively within the support team and across departments to ensure a seamless customer experience.
    • Share insights and best practices with colleagues to enhance team performance.
    • Support business continuity and emergency management efforts as needed.
  • Operational Excellence & Information Management
    • Organize and maintain customer information, ensuring accuracy and accessibility.
    • Utilize tracking and monitoring systems to gather insights and improve processes.
    • Contribute to process improvements and efficiencies within the support function.
    • Key Skills:
      • Critical thinking and problem-solving skills.
      • Excellent communication and interpersonal skills.
      • Able to work effectively in a team environment.
      • Adaptability and flexibility.
      • Proactive approach to addressing customer concerns.
      • Tech-savvy with online systems and tools.

This is an excellent opportunity to make a real impact on our customers' experiences. If you are passionate about delivering exceptional customer service and have a strong commitment to quality and accountability, we encourage you to apply.

Why You'll Thrive In This Role
  • You're a customer-centric individual who prioritizes delivering exceptional service.
  • You possess strong communication and interpersonal skills, allowing you to build rapport with customers and colleagues alike.
  • You're adaptable and flexible, able to navigate changing priorities and deadlines.
  • You're tech-savvy, comfortable using online systems and tools to manage customer interactions.

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