EGM Operations Assistant

5 days ago


Cebu City, Central Visayas, Philippines NUSTAR Resort Full time
About the Role

We are seeking a skilled and detail-oriented individual to join our team as an EGM Operations Assistant at NUSTAR Resort. This role involves providing exceptional customer service, assisting with game information, and ensuring a smooth gaming experience for our patrons.

Responsibilities
  1. Provide excellent customer service, responding to patron inquiries and resolving issues in a timely and professional manner.
  2. Assist patrons with game information, including rules, payouts, and troubleshooting basic EGM errors.
  3. Responsible for opening and closing machines during daily drop collection, handling bill disputes and partial collections.
  4. Transact and verify handpays, high-value payouts, and grand jackpots, collecting signatures as needed.
  5. Collaborate with colleagues to ensure seamless operations and efficient workflow.
  6. Maintain cleanliness and orderliness of the Electronic Gaming Floor and machines.
  7. Identify and report any irregularities or potential security threats to immediate superiors.

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