EGM Ambassador II

On-site - Cebu 3-5 Yrs Exp Diploma Full-time

Department: EGM Operations

Employee Type: Probationary

• Provides excellent Customer Service to patrons/guests. Serves on the floor and assists patrons with game information if required.
• Responsible for opening and closing the machines during daily drop collection, handling bill disputes and partial collections.
• Transacts and verifies the correct amount of handpays - High Value Payouts and Grand Jackpots. Responsible for collecting signatures as duly needed in handpays.
• Assists during commissioning of newly installed machines. Assists in stress testing of EGMs and verifying the correctness of the machine verification checklist (MVC) as to machine settings.
• Responsible for troubleshooting basic EGM errors such as Bill/Ticket Jam, faulty door errors, Paper Depleted/Ticket refill, Machine Hang-up, etc.
• Responsible for spot checking of EGM PAGCOR Seal, Asset Tags, Serial Number.
• Responsible for daily or weekly meter reading with PAGCOR Personnel.
• Replenishes Ticket for printing payment vouchers, ensuring machines have enough TITO tickets for patron use.
• Consistently makes rounds on an assigned section and is responsible to Electronic Gaming players.
• Maintains cleanliness and orderliness of the Electronic Gaming Floor and electronic gaming machines.
• Maintains awareness of any person gambling under-age and those prohibited by law to enter the casino premises.
• Reports to immediate superior any irregularities on the gaming floor.
• Any other duties as assigned.

• Must be able to maintain internal and external confidentiality.
• Must be able to work with minimum supervision.
• Must possess excellent communication skills and ability to interact with customers and employees positively.
• Must be able to understand, speak, read, and write in English.
• Must be able to convert credits into Peso amounts using basic math; add, subtract, multiply, and divide.
• Must have basic computer skills to complete jackpots.
• Good communication skills (both written and oral) and ability to interact with people on a professional level.
• Ability to communicate in Cebuano dialect.
• Ability to carry out directions.
• The ability to work in a team environment.

0 - 1 years

2025-03-06