Business Development Representative
1 week ago
As a Telesales Executive at EDUGET GLOBAL CORP, you will play a pivotal role in connecting with potential clients and guiding them through the consultation process. Your primary objective is to ensure a seamless client experience by fostering strong relationships, effective communication, and meticulous organization.
Key Responsibilities- Lead Engagement and Conversion:
- Achieve a 60% conversion rate from leads to attending consultations.
- FOLLOW A STRUCTURED CONTACT PROCESS FOR EACH LEAD:
- Email → SMS → Call → Call → Call.
- CALL EACH LEAD A MINIMUM OF THREE TIMES PER DAY AT DIFFERENT TIMES TO MAXIMIZE CONNECTION OPPORTUNITIES.
- PRIORITIZE EMAIL COMMUNICATION FOR LEADS WITH INVALID PHONE NUMBERS.
- COLLECT CVs FROM LEADS PRIOR TO CONSULTATIONS TO ENSURE A PRODUCTIVE SESSION.
- DEVELOP STRATEGIES TO IMPROVE RESPONSE RATES, INCLUDING ENHANCING CALL SCRIPTS, Leveraging multiple communication channels, AND IDENTIFYING THE MOST EFFECTIVE TIMES TO CONTACT LEADS.
- E nsure all required documentation is collected and submitted before the consultation.
- Post-Contact Follow-Up and Notes:
- ENCODE DETAILED NOTES IN THE CRM AFTER CONTACTING THE LEAD, INCLUDING ALL RELEVANT INFORMATION GATHERED DURING THE INTERACTION.
- UPDATE THE LEAD'S STATUS (Hot, Warm, Cold) AND APPLY RELEVANT TAGS BASED ON THEIR ENGAGEMENT LEVEL AND READINESS.
- If the lead books an appointment, create a task in the CRM to notify the Counsellor and ensure timely follow-up.
- Pre-Appointment Reminders:
- CALL LEADS ONE DAY PRIOR TO CONFIRM THEIR APPOINTMENT AND PROVIDE REMINDERS ABOUT THE CONSULTATION.
- VERIFY THAT THE LEAD HAS SUBMITTED THEIR CV AND OTHER REQUIRED DOCUMENTS PRIOR TO THE APPOINTMENT.
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