Process Management Executive

5 days ago


Taguig, National Capital Region, Philippines Canon New Zealand Full time

We are looking for a Process Management Executive to join our team at Canon New Zealand.

About the Role
  1. Team Supervision:
  2. Supervise the team to ensure schedule adherence and task completion.
  3. Develop and implement training programs for the team.
  4. Monitor KPIs and SLAs to identify areas for improvement.
  5. Document and maintain process flows and work instructions.
  6. Analyze team workload and recommend resource allocation strategies.
Operational Duties
  1. Provide expert customer service and address customer concerns.
  2. Oversee the processing of orders according to company policy.
  3. Ensure accurate posting of Sales Orders within deadlines.
  4. Resolve issues and escalate complex problems.
  5. Prioritize daily tasks and delegate responsibilities effectively.
  6. Communicate regularly with the sales team and account managers.

This role offers a chance to grow professionally and make a meaningful contribution to our organization.


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