Performance Metrics Analyst

2 weeks ago


Manila, National Capital Region, Philippines PSG Global Solutions Inc. Full time
Job Role

The Business Analyst is responsible for overseeing the real-time monitoring and analysis of attendance, productivity, and utilization metrics across the organization.

This involves delivering data insights as well as ensuring that actionable recommendations are provided to Operations Leads to enhance overall operational efficiency and client value.

  • Main Responsibilities:
  • Develop and maintain a comprehensive alert system to notify Operations Leads of potential areas of inactivity or performance issues.
  • Collaborate with the IT and Systems teams to ensure effective alerts and notifications are delivered in real-time.

Required Qualifications:

  • At least 2 years of experience in business analysis, data analysis, or related fields.
  • Strong ability to gather, document, and validate business and system requirements.
  • Proficiency in process modeling tools like Visio, Lucidchart, or Bizagi.
  • Experience with SQL for querying databases and extracting insights.
  • Familiarity with BI tools such as Power BI, Tableau, or QlikView for data visualization.
  • Advanced Excel skills, including pivot tables, VLOOKUP, and Power Query; experience in Macros is a plus but not required.
  • Strong communication and stakeholder management skills across various teams.
  • Excellent problem-solving, analytical thinking, and attention to detail.
  • Must be willing to work in nightshift and in a hybrid set-up in Makati.


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