Xiaomi Market Expert

1 month ago


Davao City, Davao, Philippines Visage Executive Search Full time
Xiaomi User Operation Role

At Visage Executive Search, we are seeking a highly skilled Xiaomi User Operation Specialist to join our team. This role offers a unique opportunity to work with a leading tech company and contribute to the success of our operations.

About the Role:
This is a full-time position that requires strong technical expertise, excellent communication skills, and the ability to work independently. As a Xiaomi User Operation Specialist, you will be responsible for providing top-notch customer support, conducting market research, and ensuring operational oversight. You will also play a key role in understanding local public opinion and user suggestions, summarizing user needs, and analyzing multi-channel user data weekly.

Key Responsibilities:
  • Provide exceptional customer support through various channels, including phone, email, and social media.
  • Conduct market research to identify local trends and opportunities, as well as monitor competitor activities and provide insights to the product team.
  • Ensure compliance with local regulations and standards, and monitor product performance to identify areas for improvement.
  • Understand local public opinion and user suggestions, summarize user needs, and analyze multi-channel user data weekly.

Requirements:
To be successful in this role, you will need:
  • A Bachelor's degree in Marketing, Business Management, Data Analysis, or a related field.
  • Strong technical aptitude and understanding of software products or services.
  • Excellent customer service skills and ability to build relationships.
  • Strong communication and interpersonal skills.
  • Strong data analysis skills, proficient in Excel, and preferably in SQL or Python.
  • Familiarity with the latest smartphone trends and understanding of Xiaomi products; Xiaomi Fans preferred.
  • Ability to work independently and as part of a team.
  • Experience in a customer-facing role is preferred.

What We Offer:
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. In addition, you will receive a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

How to Apply:
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your resume and cover letter for consideration. We look forward to hearing from you

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