Expert Technical Support Specialist

7 days ago

Rizal, Philippines beBeeTechnician Full time $40,000 - $60,000
Technical Support Professional (Network Security)

This role offers the opportunity to support customers and learn cutting-edge technologies in the dynamic software security space.

The successful candidate will have a strong customer service focus with a commitment to excellence and a desire to delight customers and be a customer ambassador who is passionate about creating a positive customer experience.

Solving technical problems and delivering an experience so profound that customers love using our products and services and actively recommend them to others.

Learning and utilizing specific software tools and problem-solving strategies to solve for customer issues and continuously improve our processes.

Handle customer complaints and escalations via phone, email, remote desktop by talking to customers directly.


Required Skills and Qualifications
  • Strong technical knowledge and understanding of IT Security concepts including antivirus, networking, and encryption technologies.
  • Excellent verbal and written communication skills inspiring confidence while leading customers through the steps to resolve issues via phone and email.
  • Ability to handle escalated calls while using good judgment to make sound recommendations.
  • Advanced computer skills and at least 1 year experience including but not limited to: Linux, Unix, DNS, Networking, Network security, Apache, Proxies, Email security, http protocol, bash, web proxy, web security, spam filtering, Active Directory.
  • Understanding of network protocols like HTTP, SMTP, FTP, SMB, DNS, and DHCP.
  • Basic to intermediate knowledge and understanding on the following concepts: Security, Firewalls, and Cloud.

Benefits

Remote work environment making it possible for employees to work from anywhere.

Employee-led diversity and inclusion networks that build community and provide education and advocacy.

Annual charity and fundraising initiatives and volunteer days for employees to support local communities.

Global employee sustainability initiatives to reduce our environmental footprint.

Global fitness and trivia competitions to keep our bodies and minds sharp.

Monthly wellbeing webinars and training to support employee health and wellbeing.


Why Work With Us?

We believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion.

Our people are innovative and creative, working together as a team to achieve great things.

At this organization we strive to create a positive impact on society through our work.

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