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IT Technical Support Specialist

7 days ago

Manila, National Capital Region, Philippines Amazon Full time

At Amazon, we're committed to delivering exceptional on-site technical support to our employees. As an IT Technical Support Specialist, you'll be the go-to expert for resolving issues efficiently and effectively.

You'll have a solid understanding of IT standards, systems, and equipment deployed throughout our organization. Adaptability is key in this role, as you'll need to quickly adjust to new processes and procedures while communicating solutions to both peers and non-technical colleagues.

Key Responsibilities:
  1. Provide hands-on support for hardware, software, and IT peripherals, diagnosing, troubleshooting, and resolving issues with efficiency.
  2. Determine appropriate procedures and accurately document actions or deviations to improve global service improvements.
  3. Communicate and collaborate with customers, peers, and internal teams through various channels to troubleshoot, resolve issues, and implement solutions.
  4. Assist in managing IT asset inventories, tracking usage, and conducting audits.
  5. Perform routine maintenance on IT equipment, including cleaning and replacing consumable components.
  6. Help train and onboard new team members and colleagues.
  7. Stay up-to-date with the latest technologies to expand knowledge and skills.
  8. Travel between buildings in the local area as required.
About the Role:

This dynamic and diverse group of passionate problem-solvers thrives on challenges and pushes the boundaries of innovation. We foster an inclusive environment where every voice is heard and every idea is valued.

Requirements:
  1. Bachelor's Degree holder.
  2. At least 1 year of experience in a corporate environment supporting Windows, Mac, and/or Linux.
  3. At least 1 year of experience with troubleshooting skills in a multi-user high availability environment.
  4. At least 1 year of experience with PC hardware troubleshooting, repair, deployment, and liquidation.
  5. At least 1 year of computer networking experience.
  6. Ability to identify and proactively resolve or escalate issues.
  7. Willingness to learn and apply new procedures and technology.
  8. Excellent customer-facing skills.
  9. Proficient in English.