Quality Assurance Officer

4 weeks ago

Mandaluyong City, National Capital Region, Philippines East West Banking Corporation Full time
  • Corporate Title: Quality Assurance Officer
  • Work Arrangement: Onsite

Our Consumer Lending team is looking for experienced professionals to join us in Mandaluyong and Makati in the role of Quality Assurance Officer.

This role focuses on ensuring accurate and timely processing of quality assurance, compliance, and governance tasks within the Consumer Collections Group. The individual adheres to service level agreements (SLAs) for various business-as-usual (BAU) activities, emphasizing effective execution of collection strategies in line with regulatory policies. The job prioritizes a customer-centric culture and involves reviewing and monitoring financial and non-financial requests, while also conducting quality assurance checks on deliverables.

What the role will entail

  • Ensure accurate and timely processing of quality assurance, compliance, and governance deliverables.
  • Adhere to agreed SLAs for various business-as-usual (BAU) activities within the Consumer Collections Group.
  • Ensure effective and efficient execution of collection strategies in accordance with BSP policies and other regulatory requirements.
  • Foster a "customer is first" culture in the delivery of the main job purpose.
  • Review, process, and monitor the resolution of financial and non-financial requests within the division, following SLA guidelines.
  • Conduct quality assurance checks during the completion of deliverables.

What we're looking for

  • Hold a bachelor's degree from any 4-year course.
  • Possess a minimum of three (3) years of collections experience in a mid-management role, specifically with a consumer loan product.
  • Demonstrate knowledge of the Consumer Credit Cycle.
  • Familiarity with BSP Regulations and other relevant internal and external policies of the bank.
  • Proficient in MS Office applications.
  • Open to working at Filinvest Building, Mandaluyong, near MRT Ortigas Station.

What you can expect from joining our team

  • Career development and training opportunities
  • Competitive salary package and benefits
  • Performance-based incentives and recognition programs to reward high-performing individuals
  • Opportunity to work with industry experts and be mentored by them
  • Defined career progression paths to guide you in your professional growth
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