CDD Quality Assurance Analyst
1 week ago
Department Operations
SeaMoney is a part of Sea Group, a leading global consumer internet company. SeaMoney's mission is to better the lives of individuals and businesses in our region with financial services through technology. SeaMoney's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.
Job Description:- Perform regular and in-depth quality assurance reviews to ensure full adherence to internal policies, procedures, and regulatory requirements, identifying any non-compliance or areas of improvement.
- Provide comprehensive coaching, guidance, and constructive feedback to the Operations Team to enhance the accuracy, efficiency, and effectiveness of their work, promoting continuous development.
- Proactively identify gaps and weaknesses within operational processes and quality standards, analyze root causes, and recommend actionable improvements to enhance overall performance and compliance.
- Compile and present detailed QA findings, including key performance metrics, trend analyses, and insights, to senior management and relevant stakeholders, ensuring clear communication of quality issues and improvement opportunities.
- Develop, implement, and deliver tailored training programs for FCO employees, ensuring they are equipped with the knowledge and skills needed to maintain high-quality, consistent performance across all operations.
- Bachelor's degree, preferably in Business Administration, Banking, Finance, or a related field.
- At least 3 years of experience in anti-money laundering (AML), quality assurance, or related fields.
- Preferably, experience in conducting audits, reviews, or assessments within the financial services industry.
- In-depth knowledge of AML laws, regulations, and best practices.
- Proficiency in English with excellent written and verbal communication skills to provide clear feedback and reports.
- Strong attention to detail and exceptional problem-solving abilities.
- Excellent time management skills with the ability to meet deadlines consistently.
- Ability to work effectively both independently and collaboratively within a team and across departments.
- Willingness to be assigned in Ortigas, Mandaluyong City.
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