Operations Reporting Lead

7 days ago


Manila, National Capital Region, Philippines WHG Customer Services Philippines, Inc. Full time
Role Summary

We are seeking an experienced Operations Reporting Lead to drive business growth through data-driven insights.

The ideal candidate will have a deep understanding of customer service operations and analytics, as well as strong leadership and collaboration skills.

Key Responsibilities:
  • Develop and maintain reports that track key performance indicators (KPIs) for customer service operations
  • Lead cross-functional teams to analyze data and identify areas for improvement
  • Develop strategies to address gaps and inefficiencies in customer service processes
  • Collaborate with stakeholders to communicate findings and recommendations

Requirements:

  • 5+ years of experience in customer service operations and analytics
  • Proven leadership and collaboration skills
  • Advanced MS Excel skills, including pivot tables and VBA programming
  • Experience with data visualization tools (e.g., Tableau, Power BI)


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