Customer Service Representative Role: Tech Support

10 hours ago

Pasig, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

Job Title:

Tech Support Representative

Overview:

We are seeking a highly skilled and customer-focused Technical Support Representative to provide top-notch assistance to our clients. As a key member of our team, you will be responsible for resolving technical issues, providing product setup and configuration guidance, and ensuring seamless customer experiences.

Responsibilities:

  • Respond to technical support calls, emails, or chats from customers with a focus on prompt resolution and excellent communication skills.
  • Troubleshoot hardware, software, and connectivity issues using analytical and problem-solving skills.
  • Collaborate with internal teams to escalate unresolved issues and ensure timely resolution.
  • Document all interactions and solutions in the ticketing system for easy reference and process improvement.
  • Maintain up-to-date knowledge of products, services, and system updates to provide accurate information to customers.
  • Meet performance targets related to resolution time, customer satisfaction, and accuracy to drive business growth and success.

Qualifications:

  • Must possess a high school diploma or equivalent.
  • Have 1-2 years of experience in technical support or IT helpdesk roles, preferably in a contact center environment.
  • Be fluent in English and Spanish languages.
  • Demonstrate strong operating system, browser, and common software knowledge.
  • Exhibit exceptional communication and customer service skills with the ability to explain technical concepts in simple terms.

Benefits:

  • Competitive compensation package with opportunities for growth and advancement.
  • Comprehensive benefits program including HMO coverage, dental coverage, and meal allowances.
  • Opportunities for career growth and professional development through training and mentorship programs.
  • Recognition and rewards for outstanding performance and contributions to the team.

About Us:

We are a leading provider of business process outsourcing (BPO) services dedicated to delivering tailored solutions to meet the diverse needs of our clients. Our commitment to excellence and innovation has established us as a trusted partner in the industry.

Physical Requirements:

The job operates in a professional office environment. The employee will be required to sit/stand for long periods while using a computer and telephone headset. Regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

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