Customer / Technical Support Representative

3 days ago


Pasig, National Capital Region, Philippines SSD GPS Corporation Full time
Customer / Technical Support Representative

Responsibilities:

  • Respond promptly and professionally to customer concerns via group chat (GC), phone calls, email, in-person visits, or other communication channels.
  • Provide fundamental troubleshooting and customer assistance such as troubleshooting common issues, Track and Trace functionality, platform training for users, sending commands (basic commands: reset, status check, location inquiry, SOS, and monitoring permissions), and effective response techniques for customer interactions.
  • Provide needed reports, validate data from the platform, and create an incident report if necessary.
  • Conduct necessary research to support accurate and effective resolution of customer issues.
  • Utilize the SSD ERP system and SSD platform for account reference, issue investigation, and service verification.
  • Conduct client training sessions and refresher courses on the SSD platform; explain platform features and benefits to help clients maximize system use and improve user experience.
  • Collaborate with internal departments to ensure timely and efficient issue resolution (IT, Accounting, Sales, Dispatch, and other SSD departments as needed).
  • Identify opportunities to upsell or cross-sell relevant products and services during customer interactions; recommend solutions that align with client needs and preferences.
  • Record all customer interactions, inquiries, complaints, and actions taken in the appropriate logs or systems; ensure compliance with internal reporting protocols and maintain complete documentation as required.
  • Monitor client accounts nearing expiration (within 90 days); initiate proactive follow-ups and coordinate necessary renewals or updates.
  • Conduct regular onsite visits to strengthen client relationships, gather feedback, assess ongoing needs, and reinforce satisfaction and loyalty.
  • Perform other related tasks and special projects as assigned from time to time.

Qualifications:

  • Bachelor's degree in Business Administration, Communications, or a related field required.
  • Proven customer support experience or experience as a client service representative.
  • Proficient in MS Office (Word, Excel, PowerPoint).
  • Ability to handle customer complaints and resolve conflict professionally.
  • Excellent communication and interpersonal skills; demonstrates a strong commitment to ensuring client satisfaction.
  • Comfortable engaging through various digital platforms such as email, live chat, phone calls, and social media.
  • Able and willing to travel or conduct client visits (if field-related).

#J-18808-Ljbffr

  • Pasig, National Capital Region, Philippines MIRANDA HR Full time

    I need applicants who wants to be Technical Support Representative and start ASAPQualifications:- HS/SHS/College Level/ Associate Grad/ Vocational Grad/ Bachelor's degree- With or without experience in call center-Willing to be assigned in Pasig site-Fine with salary range to 17K-20K (without night differential yet)


  • Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱2,007,100 - ₱2,495,500

    Technical Support RepresentativeMCI, a leading Business Process Outsourcing (BPO) company, is seeking a Technical Support Representative to join their team. In this role, you will be responsible for providing first-level technical support via phone, chat, or email to customers experiencing issues with hardware, software, and connectivity.To succeed in this...


  • Pasig, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Job Title:Tech Support RepresentativeOverview:We are seeking a highly skilled and customer-focused Technical Support Representative to provide top-notch assistance to our clients. As a key member of our team, you will be responsible for resolving technical issues, providing product setup and configuration guidance, and ensuring seamless customer...


  • Pasig, National Capital Region, Philippines Boldr Full time

    OverviewA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across...


  • Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱250,000 - ₱450,000

    Job Title:Technical Support SpecialistJob Description:Respond promptly and professionally to customer concerns via group chat (GC), phone calls, email, in-person visits, or other communication channels.Provide fundamental troubleshooting and customer assistance such as troubleshooting common issues, Track and Trace functionality, platform training for users,...


  • Pasig, National Capital Region, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,500,000

    Customer Service RepresentativeJob Description:We are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for delivering exceptional customer service, providing solutions to customer queries and concerns, and working collaboratively with internal stakeholders.Responsibilities:Respond to...


  • Pasig, National Capital Region, Philippines Infinity Outsourcing Services Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...


  • Pasig, National Capital Region, Philippines beBeeCustomerService Full time ₱900,000 - ₱1,200,000

    We are seeking a skilled professional to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Job DescriptionTo deliver outstanding customer service through effective communication and problem-solving skills.To receive and respond to...


  • Pasig, National Capital Region, Philippines beBeeTechnical Full time

    Job DescriptionTo provide high-level technical support and maintenance services for international IP services, including VPN, MPLS, and managed router/firewall services. The role involves coordinating with project managers to implement customized IP solutions for customers and working with the core engineering team to provision non-standard services and...


  • Pasig, National Capital Region, Philippines AireSpring Full time

    Customer Service Representative – Telecom & Managed Services (BPO & Billing Experience Required)Full-timeAireSpring is an award-winning provider of Cloud Communications and Managed Connectivity Solutions. AireSpring offers next-generation communications solutions including AireContact, AirePBX - Business VoIP Phone Systems, SIP Trunking, MPLS, and...