Debt Recovery Expert

1 month ago

Pasig, National Capital Region, Philippines Mali Lending Full time
About the Role

As a key member of our dynamic Collections team in Pasig City, Metro Manila, you will play a vital role in driving the financial health of Mali Lending by effectively managing outstanding debts and fostering positive customer relationships.

Key Responsibilities
  • Contact customers with overdue payments to negotiate repayment plans and resolve outstanding balances
  • Maintain detailed records of all customer communications and payment arrangements
  • Identify and escalate high-risk accounts to the appropriate team members for further action
  • Deliver exceptional customer service and collaborate closely with clients to find mutually beneficial solutions
  • Contribute to the development and implementation of effective strategies for debt recovery
  • Adhere to all relevant policies, procedures, and regulatory requirements
RequirementsExperience and Skills
  • A minimum of 2 years of experience in a Collections or Customer Service role, preferably within the financial services industry
  • Strong communication and negotiation skills, with the ability to work effectively with customers from diverse backgrounds
  • Excellent time management and organisational skills, with the ability to prioritise a varied workload
  • Proficient in Microsoft Office suite, with the ability to maintain detailed records and generate reports
  • A customer-centric approach with a genuine desire to find solutions that benefit both the customer and the company
  • Strong analytical and problem-solving skills to identify and address complex payment issues
  • A commitment to upholding the highest standards of professional and ethical conduct
What We Offer
  • A competitive salary: PHP 45,000 - PHP 60,000 per month, depending on experience
  • Generous leave entitlements
  • Professional development opportunities
  • Comprehensive health and wellness programs
  • A collaborative and inclusive culture that encourages employees to thrive and reach their full potential

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