Operational Leadership Manager

4 days ago

Valenzuela, Philippines beBeeOperations Full time ₱1,800,000 - ₱2,100,000
Job Description

This role is responsible for leading a team of Team Leaders and ensuring Client Service Level Agreements and financial expectations are met. The ideal candidate will have experience in coaching and developing staff, as well as analyzing and improving work processes.

Key Responsibilities
  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
  • Maximize revenue generation to reach long and short-term financial goals (i.e., data collection for billable/non-billable hours, forecasting, budgeting)
  • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with organizational policies and applicable legal requirements
  • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
  • Create and maximize relationships with client partners
  • Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
  • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team, and offer ongoing developmental coaching
  • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
  • Participate in cross-functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA. - and partner to define action plans that resolve issues and drive continuous improvement
  • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
  • Attend business reviews with the client
  • Handle a team of team leaders
Requirements
  • Associate's Degree in a related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
  • Call center experience preferred
  • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
  • Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
  • Work well under pressure and follow through on items to completion while maintaining a professional demeanor
  • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
  • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
  • Demonstrated ability to mentor, coach, and provide direction to a team of employees
  • Willingness to work a flexible schedule

  • Store Operations Manager

    2 weeks ago

    Valenzuela, Philippines beBeeRetail Full time ₱800,000 - ₱1,200,000

    Job DescriptionAs a Store Supervisor/ Assistant Supervisor, you will be responsible for managing the store's daily operations and ensuring sales growth.You will oversee the setup of gondolas and merchandise display, maintain a tidy and clean store environment, and organize merchandise in the product selling area.Greeting and serving customers is also an...

  • Operations Manager

    1 week ago

    Valenzuela, Philippines Itasia Industries Corp. Full time ₱50,000 - ₱60,000 per year

    We are seeking an experienced and proactive Warehouse and Logistics Manager to oversee and optimize our warehousing and logistics operations for a wholesale food and beverage company. The ideal candidate will manage inventory, coordinate efficient distribution, and ensure the timely delivery of goods to meet customer expectations. Knowledge in meat, seafood,...

  • Operations Manager

    1 week ago

    Valenzuela City, Philippines KIMWIN Corporation Full time ₱500,000 - ₱1,000,000 per year

    Must possess a Bachelor's degree (or equivalent) in Business Administration, Engineering, or related fields.At least two (2) years of related experience (e.g., production/operations management), preferably in plastics, paper, packaging, and/or manufacturing, particularly in operating different machines.Strong attention to detail and organizational...

  • Financial Leadership Role

    1 week ago

    Valenzuela, Philippines beBeeAccounting Full time ₱50,000 - ₱65,000

    Job OverviewThe Accounting Manager plays a crucial role in spearheading the company's financial strategy, ensuring accurate and timely management of financial resources. The successful candidate will possess exceptional leadership skills, with a proven track record of achieving financial objectives.

  • F&B Area Operations Manager

    1 week ago

    Valenzuela, Philippines Modern Tradition Restaurant Group Corporation Full time ₱800,000 - ₱1,200,000 per year

    About Fredley Group of CompaniesWe are a food and restaurant service established in 2014 by one of the youngest entrepreneurs in the Philippines, Avin Ong. We are a Philippine-based master franchise of more than 205 restaurants and cafes nationwide. These brands include Macao Imperial Tea, New York Fries and Dips, Nabe Japanese Izakaya and Hotpot, Mitasu...

  • Financial Leadership Opportunity

    1 week ago

    Valenzuela, Philippines beBeeAccounting Full time ₱900,000 - ₱1,200,000

    We are seeking an experienced Accounting Manager to lead our financial team. This is a challenging role that requires strong leadership and technical skills.The successful candidate will oversee the preparation of accurate financial statements and reports, ensuring compliance with accounting standards and regulatory requirements.Key responsibilities include...

  • Accounting Leadership Position

    2 weeks ago

    Valenzuela, Philippines beBeeFinancial Full time ₱450,000 - ₱750,000

    Accounting Leadership PositionOur organization is seeking an experienced Accounting Supervisor to oversee the preparation of financial statements, including income statements, cash flow statements, and balance sheets.This role requires strong analytical skills, attention to detail, and excellent communication skills. The successful candidate will have a...

  • Global Operations Director

    2 weeks ago

    Valenzuela, Philippines beBeeLeadership Full time ₱900,000 - ₱1,200,000

    Sr Operations ManagerThe Sr Mgr Operations is responsible for coaching and supervising a group of Operations Managers. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving business objectives.Key Responsibilities:Maintain and grow revenue; responsible for profitability including...

  • Assistant Warehouse Manager

    1 week ago

    Valenzuela, Philippines Inspire E-Commerce Solutions Inc. Full time ₱30,000 - ₱35,000 per year

    The Assistant Warehouse Manager supports the Warehouse Manager in overseeing daily operations, supervising staff, and ensuring operational excellence. This role requires hands-on involvement in warehouse processes and strong Excel skills for generating and analyzing performance reports.Key ResponsibilitiesOperational OversightManage daily warehouse...

  • Financial Operations Manager

    2 weeks ago

    Valenzuela, Philippines beBeeaccounting Full time ₱800,000 - ₱1,200,000

    Job Title: Financial Operations ManagerJob DescriptionThe Financial Operations Manager is responsible for overseeing all aspects of financial reporting, ensuring timely and accurate submission of financial statements and reports.This position will develop and maintain accounting principles, practices, and procedures to ensure compliance with regulatory...