Global Operations Director

6 days ago

Valenzuela, Philippines beBeeLeadership Full time ₱900,000 - ₱1,200,000
Sr Operations Manager

The Sr Mgr Operations is responsible for coaching and supervising a group of Operations Managers. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving business objectives.

Key Responsibilities:

  • Maintain and grow revenue; responsible for profitability including revenue, margins, billing, seat utilization and retention
  • Ensures program has proficient training, staff development, and effective employee relation/recognition programs
  • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with company policies and applicable legal requirements
  • Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
  • Ensure that operations is in compliance with active contracts
  • Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction
  • Partnering with Business Development to leverage and expand new business from clients
  • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support
  • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner

Candidate Requirements:

  • Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals
  • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
  • Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs
  • Work well under pressure and follow through on items to completion while maintaining professional demeanor
  • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
  • Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
  • Demonstrated ability to mentor, coach and provide direction to a team of employees
  • Demonstrated ability to take initiative and ownership with focus on continuous improvement

This role provides leadership to managers, supervisors and/or professional staff. Is accountable for the performance and results of multiple related units. Recommends operational objectives and develops departmental plans, including business priorities.

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