Business Process Facilitator

1 week ago

Hagonoy, Central Luzon, Philippines beBeeImplementation Full time ₱7,200 - ₱9,600
Job Overview:

The Implementation Specialist is a critical role responsible for guiding clients through the onboarding/setup process. This individual will manage their own book of business, requiring frequent phone, text, and email interaction with clients.


Key Responsibilities:
  • Provide customer support, troubleshooting help, and guidance/training to new clients in setup.
  • Perform mostly phone, but also email and text outreach to clients in setup.
  • Follow up consistently with all clients in setup with pending roadblocks.
  • Respond to all clients in a timely manner to provide a high level of customer support.
  • Develop great client relationships to keep new clients excited about joining the team.

Requirements:
  • Previous experience in a support, training, or customer service role.
  • Professional manner.
  • Consistent work habits and strong work ethic.
  • Strong organizational skills and attention to detail.
  • Ability to multitask, and work independently toward deadlines.
  • Strong written and verbal communication skills, ability to work well in a small group setting.
  • Positive demeanor, trustworthy character.

System Requirements:
  • Processor: 2ghz and above, Intel core 5/7 highly required.
  • Ram: at least 16 gig with 100 gb Free disk space.
  • USB headset with noise canceling feature.
  • At least 20 mbps and up wired connection for main ISP.
  • Back up internet is a must (strictly no USB Sticks allowed).

Equal Opportunity Employer:

We are an Equal Opportunity Employer and do not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.

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