Global Customer Support Specialist

2 days ago

General Santos, Soccsksargen, Philippines beBeeCustomer Full time $35,000 - $45,000
Remote Contact Center Agent

This role is perfect for those who enjoy interacting with customers and providing excellent service. As a remote contact center agent, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Assist customers with service inquiries
  • Learn the common requests and solutions
  • Improve the customer's experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels

Required Skills and Qualifications:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Benefits:

  • HMO, Medical and Dental coverage
  • Free meal during training
  • Career growth and learning
  • Allowances (Rice, Clothing, Laundry, Meal)
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Plus, more in-office rewards, raffles, recognition gifts, and treats

Other Information:

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

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