Home Health Care Coordinator

6 days ago


Sorsogon, Bicol, Philippines beBeeCaregiver Full time $60,000 - $80,000
Job Overview

This role is crucial for maintaining continuity of care, maximizing caregiver utilization, and creating a seamless experience for every client.

Key Responsibilities
  • Handle real-time caregiver-client scheduling, ensuring optimal match based on skill, location, and availability.
  • Monitor incoming care requests and coordinate responses within SLAs.
  • Maintain scheduling software with updated client/caregiver details.
  • Communicate proactively with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.
  • Coordinate with care managers and back office for incident reporting and staff follow-ups.
  • Flag inconsistencies or no-shows, manage schedule adjustments on the fly.
  • Identify gaps in caregiver coverage and work cross-functionally to resolve.
  • Generate reports on staffing coverage, fulfillment rates, and productivity.
  • Support operational workflows such as timesheet collection, payroll prep, and follow-ups if capacity allows.
Immediate Tasks (Week 1):
  • Complete system training on internal scheduling tools and SOPs.
  • Shadow outgoing schedulers or care managers to understand our process.
  • Start observing live scheduling adjustments and client/caregiver communication patterns.
  • Begin drafting and confirming schedules under supervision.
  • Review and understand caregiver/client preference profiles and recurring care needs.
  • Align with operational lead on additional duties e.g. RCM-lite tasks, timesheet checks.
Must-Haves:
  • 5+ years of experience in home health/healthcare scheduling or patient coordination
  • Proficiency in scheduling platforms like ClearCare, AlayaCare, AxisCare, or equivalent
  • Excellent written and spoken English
  • Strong organizational and time management skills under shifting priorities
  • HIPAA-compliant behavior and familiarity with U.S. healthcare data protocols
  • Experience working PST hours
Nice-To-Haves:
  • Exposure to revenue cycle operations or timesheet/payroll processing
  • Background in home care agency operations
  • Familiarity with VoIP and patient intake systems e.g. OpenPhone, Klara, RingCentral


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