Customer Experience Associate

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000

Are you looking for a career that lets you make a real difference in people's lives?

We're seeking exceptional customer service professionals who are passionate about delivering world-class experiences to our clients. As part of our team, you'll be working with premium hair care brands, providing personalized support and advice to customers via email, chat, phone, text, and social channels.

Job Description

You'll be responsible for:

  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Building strong relationships with customers through empathetic listening and tailored solutions
  • Collaborating with colleagues to share knowledge and best practices, driving continuous improvement and excellence in customer service

We're looking for someone with excellent communication skills, both written and verbal, who is able to work independently and as part of a team. You should have a strong understanding of CRM systems and practices, preferably with experience working remotely.

Required Skills and Qualifications

To succeed in this role, you'll need:

  • A minimum of 12 months' contact center experience within the last 2 years
  • Ability to speak, read, and write fluently in French and English (B2 level)
  • Familiarity with CRM systems and practices (Salesforce experience is a plus)
  • Strong problem-solving skills, with ability to think critically and creatively
  • Excellent time management and organizational skills, with ability to prioritize tasks effectively
Benefits

We offer a competitive compensation package, including: Career development training and opportunities for growth within the company. A fun, fast-paced work environment where you can be yourself and thrive. Flexible scheduling options, allowing you to balance your work and personal life. Access to cutting-edge technology and tools, enabling you to stay ahead of the curve in customer service.

Others

This is a high-volume program, requiring a high level of schedule adherence and productivity. We're looking for someone who is self-motivated, organized, and able to work efficiently in a fast-paced environment. The ideal candidate will be available to work on weekdays, weekends, nights, and holidays, with some flexibility around schedule.

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