Client Services Supervisor

5 days ago


Manila, National Capital Region, Philippines Private Advertiser Full time

Role Overview:

We are seeking an experienced Operations Process Owner to join our team at Private Advertiser. In this pivotal role, you will oversee the Commercial Client Operations (CCO) function, ensuring seamless delivery of services to our Commercial Banking clients.

About the Job:

As an Operations Process Owner, you will be responsible for implementing policies and identifying opportunity areas to ensure sub-functional efficiency. You will also maintain partnerships across the organization to further the sub-function's goals.

Your Key Responsibilities:

  • Oversee the Commercial Client Operations (CCO) function, ensuring seamless delivery of services to our Commercial Banking clients
  • Implement policies and identify opportunity areas to ensure sub-functional efficiency
  • Maintain partnerships across the organization to further the sub-function's goals
  • Conduct scheduled and random audits to ensure compliance with all applicable laws and regulations

Requirements:

  • Two (2) years college level education or equivalent work experience
  • Total of 18 months of experience in a call center operations environment
  • Knowledge of call center business processes
  • Analytical skills for decision-making and performance evaluation
  • Communication skills for written and verbal business correspondences
  • People management skills, including team coaching and collaboration
  • Proficiency in Microsoft Office and Google Suite applications


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