Customer Service Representative for Metacom Client Support
21 hours ago
Metacom seeks a skilled Customer Service Representative to join its Client Support team. This role involves responding to customer inquiries, providing information and direction via phone, as well as monitoring various communication channels to offer timely support.
Key Responsibilities:
- Phone Enquiries: Respond promptly to customer calls, addressing their concerns and providing relevant information.
- Multi-Channel Support: Monitor email, fax, and web mail to ensure seamless communication with customers, offering assistance and guidance when needed.
- Ticket Management: Utilize computer systems and online tools to manage client concerns efficiently, ensuring all issues are resolved in a timely manner.
Required Skills and Qualifications:
- Excellent Communication: Possess strong verbal and written communication skills to effectively interact with customers.
- Problem-Solving: Demonstrate the ability to analyze and resolve complex customer issues.
- Technical Aptitude: Familiarity with computer systems and online platforms to manage customer support tickets.
Benefits:
- Competitive Salary: $45,000 - $60,000 per annum, commensurate with experience.
- Opportunities for Growth: Metacom offers a dynamic work environment with opportunities for professional development and career advancement.
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