System Administrator Position

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCloud Full time $85,680 - $114,465
Job Title:

Technical Support Specialist

">Role Overview

We are seeking a skilled Technical Support Specialist to provide high-quality technical assistance to clients. This role involves troubleshooting complex issues, collaborating with cross-functional teams, and ensuring the successful deployment of cloud-based solutions.

">Key Responsibilities
  • Provide expert-level support for cloud-based platforms, primarily hosted on AWS / Azure
  • Manage and support large-scale deployments of cloud services across enterprise environments
  • Collaborate with the consulting team to ensure a seamless handover from implementation to support
  • Analyze, troubleshoot, and resolve product issues efficiently; respond to tickets within defined SLAs
  • Review and validate HTML/XML templates based on client needs
  • Meet with clients to resolve technical issues and propose interim solutions when needed
  • Support and optimize internal IT systems and AWS environments
  • Participate in weekly meetings with R&D to evaluate product updates and bug fixes
  • Conduct regression and functionality testing on new software builds
  • Stay up to date and certified on relevant AWS services (e.g., EC2, S3, RDS, Lambda, CloudWatch)
  • Contribute to internal documentation and our technical knowledge base
  • Review application logs, CloudWatch metrics, and debug error messages to identify root causes
  • Recommend and implement infrastructure improvements using AWS best practices
  • Work collaboratively with clients, teammates, and stakeholders to meet project goals and deadlines
">Requirements

We are looking for someone who:

  • Has previous experience in technical or software support, ideally in a SaaS or cloud-based environment
  • Is proficient in AWS services, CLI, and management tools (AWS certifications a plus)
  • Has strong troubleshooting skills in web environments (HTML, XML, browser dev tools)
  • Speaks English fluently
  • Has a high sense of ownership and urgency in managing client issues
  • Exhibits excellent communication, documentation, and organizational skills
  • Familiarity with software QA, testing methodologies, and version control tool
"]},

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