Customer Support Associate

3 days ago


Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱360,000 - ₱480,000
About Us

We help companies build high-performing teams abroad by screening candidates and placing them in full-time roles.

Our team is passionate about delivering exceptional customer experiences, and we're looking for a skilled Customer Support Specialist to join us.

The ideal candidate will be responsible for resolving customer issues, communicating effectively via email, Slack, and chat, and collaborating with internal teams to ensure seamless support.

  • Deliver world-class customer service by responding promptly to customer inquiries.
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed.
  • Become a product expert to answer questions quickly and accurately.
  • Manage multiple customer conversations simultaneously.
  • Own follow-ups to ensure all tickets are resolved in a timely manner.
Key Qualifications
  • Proven experience in customer support or a related field.
  • Excellent communication and problem-solving skills.
  • Able to think on your feet and prioritize tasks effectively.
  • Familiarity with e-commerce, SaaS, or analytics is a plus.
What We Offer
  • Competitive salary and equity packages.
  • Flexible vacation and PTO policies.


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