Customer Support Representative Staff

11 hours ago


San Fernando, Central Luzon, Philippines INFINITY BROADBAND INC. Full time
Job Overview

We are seeking a highly skilled Customer Support Representative to join our team at INFINITY BROADBAND INC. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service and support to our subscribers.

Key Responsibilities
  • Proactive Communication: Make outbound calls to subscribers to discuss the details and terms of our services.
  • Product Knowledge: Provide comprehensive information about our products or services, addressing any questions or concerns raised by our subscribers.
  • Order Processing: Generate job order forms for customers who have applied for our services.
  • Data Accuracy: Ensure accuracy and completeness of information on the forms, capturing all necessary details required for processing.
  • Upgrade Notification: Notify customers about any upgrades or changes to our services.
  • Timely Updates: Inform customers in a timely manner if there are time constraints or limitations associated with our services.
  • Form Preparation: Print job order upgrade forms as needed, ensuring they are correctly filled out and ready for processing.
  • Team Collaboration: Coordinate with relevant departments or personnel to facilitate upgrades and ensure seamless service delivery.
Requirements

To succeed in this role, you must possess excellent communication skills, be proactive in resolving customer issues, and have a strong understanding of our products and services.

Benefits

We offer a competitive compensation package, opportunities for career growth, and a dynamic work environment that values teamwork and customer satisfaction.



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