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Customer Care Team Lead

1 week ago

Makati City, National Capital Region, Philippines SuperStaff Full time

Job Overview:

We're looking for an exceptional Operations Manager to lead our Customer Care team at SuperStaff. In this role, you'll oversee the management and development of the operational team, ensuring seamless execution of day-to-day activities.

Key Accountabilities:

  • Resource allocation and utilization to optimize Customer Care performance.
  • Performance monitoring and analysis to identify areas for improvement.
  • Process design and implementation to drive efficiency and effectiveness.
  • Vendor relationship management to ensure smooth communication and collaboration.
  • Data-driven decision making through report compilation and analysis.

Requirements:

  • Diploma or Bachelor's Degree required.
  • Excellent multitasking, prioritization, and time management skills.
  • Proficiency in smartphone, online shop, and online app usage.
  • Service-oriented attitude with attention to detail.
  • Ability to work flexible hours, including holidays.
  • Native Japanese speaker with B1/B2 English proficiency.
  • Customer-focused mindset with strong communication skills.