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Healthcare Service Coordinator

1 week ago

Makati City, National Capital Region, Philippines Care Technologies Full time
About Us

Care Technologies is a pioneering healthcare technology company committed to revolutionizing the way healthcare services are delivered.

We aim to bridge the gap between medical expertise and patient needs through innovative digital solutions, empowering individuals to take control of their health and well-being.

As a Customer Experience Officer at Care Technologies, you will be part of a passionate team driven by a shared purpose to make a positive impact on people's lives.

Job Summary

The Customer Experience Officer plays a critical role in driving our company's growth by creating exceptional patient interactions and ensuring their experience is filled with care and efficiency.

Main Responsibilities:

  • Manage day-to-day operations relating to order processing and customer service, ensuring seamless communication and efficient resolution of patient concerns.
  • Collaborate with various teams to address patient requests and deliver high-quality services that meet their needs.
  • Develop and present daily, monthly, and ad hoc reports to internal and external stakeholders, providing actionable insights and recommendations for process improvements.
  • BUILD STRONG RELATIONSHIPS WITH CLIENTS AND STAKEHOLDERS, UNDERSTANDING THEIR NEEDS AND EXPECTATIONS TO DELIVER EXCEPTIONAL CUSTOMER EXPERIENCE.
  • Evaluate and design initiatives to improve patient health outcomes and customer experience, working closely with cross-functional teams to drive implementation and scalability.

Requirements:

  • Minimum 2-4 years of experience leading teams, handling difficult customer escalations, creating and implementing processes, and foreseeing and solving possible concerns.

Preferred Qualifications:

  • Experience working in the healthcare industry.