Operations Leadership Position

4 days ago


Makati City, National Capital Region, Philippines beBeeOperations Full time

Job Title: Technical Operations Lead

Job Summary

We are seeking a skilled Technical Operations Lead to manage our support operations, ensure timely issue resolution, and drive system performance improvements.

Key Responsibilities
  • Lead day-to-day support operations and resource planning
  • Monitor ticketing system (OTRS) and ensure timely issue escalation and resolution
  • Oversee product health and initiate corrective actions when needed
  • Provide feedback for system enhancements and new product development
  • Manage service delivery, customer support, and technical training
  • Review vendor performance and manage service-related costs
Requirements
  • Degree in Engineering (preferably electronics or related field)
  • 5+ years in technical support with leadership experience
  • Familiar with system integration or SaaS platforms
  • Strong troubleshooting, communication, and people management skills
  • Hands-on, analytical, and solution-oriented
Benefits

This role offers the opportunity to work with a global leader in smart mobility solutions and contribute to driving business growth. The ideal candidate will be able to lead cross-functional teams, prioritize tasks effectively, and communicate complex technical information to non-technical stakeholders.

About the Role

The Technical Operations Lead will play a critical role in ensuring seamless support operations and driving system performance improvements. This individual will lead daily activities, ensure timely issue resolution, and collaborate with cross-functional teams to achieve business objectives.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing



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