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Customer Engagement Strategist

1 week ago

Taguig, National Capital Region, Philippines Neksjob Corporation Full time
Job Overview

We are seeking a highly skilled CRM Process Consultant to join our team at Neksjob Corporation. This role involves developing and implementing CRM strategies to drive customer acquisition, engagement, and loyalty, as well as managing sales and marketing programs and collaborating with cross-functional teams to design and deploy CRM solutions.

Key Responsibilities:
• Develop and implement comprehensive CRM strategies across sales, marketing, and customer service functions.
• Manage the full lifecycle of sales and marketing programs, from strategy definition to technical delivery, primarily focused on CRM platforms like Salesforce.
• Lead workshops, gather requirements, create solution blueprints, and drive the design and deployment process across cross-functional teams.
• Analyze data trends, optimize CRM strategies, and improve sales and marketing performance and ROI.
• Identify opportunities for CRM process enhancements and operational efficiencies, and implement solutions to drive business success.

Qualifications:
• Proven experience in Salesforce Sales, Service, and Marketing Cloud implementation, with a solid understanding of CRM integration and multi-cloud environments.
• Strong analytical capabilities, using insights to drive strategic decisions and improve performance metrics.
• Excellent communication and collaboration skills, with the ability to effectively convey technical solutions and strategies to business stakeholders.