Support Specialist

1 day ago

Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱46,200 - ₱64,500
Job Title

We are seeking a skilled Technical Support Specialist to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality end-user support via phone, email, and chat.

Your duties will include managing incidents and requests within the ticketing system, performing daily ticket follow-ups with end-users, resolving username and password problems, and providing remote hardware support.

You will also be responsible for troubleshooting software and application issues, as well as providing multifactor authentication and single sign-on support.

In addition, you will need to have experience working in a fast-paced environment and be able to multitask effectively.

Required Skills
  • High-speed internet connection required
  • CompTIA A+ certification preferred
  • Experience supporting Microsoft 365, Windows 10, and Active Directory
  • 1+ year Mac OS experience
  • Experience with the ServiceNow ticketing system
  • Knowledge of remote access tools such as LogMeIn, TeamViewer, and Take Control
  • Ability to troubleshoot windows hardware and software break/fix issues
  • 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Understanding of Active Directory, Azure, O365, MFA, SSO, Okta, networking and server concepts

The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work effectively in a team environment.

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