Strategic Client Relationship Manager

2 days ago

Manila, National Capital Region, Philippines beBeeTechnicalAccount Full time ₱1,000,000 - ₱1,500,000
Job Overview

The Technical Account Manager plays a pivotal role in ensuring the seamless integration of our products, catering to diverse clients from small businesses to enterprises. By fostering strong relationships, this professional contributes significantly to client retention and business growth.

Key Responsibilities:
  • Client Services: Deliver strategic and tactical services to complex clients, providing tailored solutions and recommendations that address their needs.
  • Customer Needs Analysis: Understand customer requirements and translate them into actionable strategies, enhancing the overall client experience.
  • Presentation and Facilitation: Effectively communicate TrustArc product suite features to both small and large groups of clients, presenting compelling solutions to meet their needs.
  • Troubleshooting and Support: Provide technical assistance and support to clients during product implementation and deployment, addressing any issues that may arise.
  • Collaboration and Communication: Work closely with the engineering team to scope, prioritize, and manage customer requests, ensuring timely delivery and satisfaction.
  • Effective Communication: Demonstrate excellent written and verbal communication skills, conveying complex information clearly and concisely to various audiences.
  • Subject Matter Expertise: Serve as the primary point of contact for clients, leveraging expertise in TrustArc Technical products to provide informed guidance and support.
  • Adaptability and Project Management: Thrive in fast-paced environments, taking initiative to learn new products quickly and efficiently managing projects within agreed-upon timelines.
  • Business Development: Identify opportunities to expand customer adoption of TrustArc products, driving growth and revenue through strategic initiatives.

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