Compliance Expert

7 days ago

Rizal, Philippines beBeeCompliance Full time $80,000 - $100,000

As a Compliance Specialist, you will be responsible for monitoring messaging compliance in real-time, providing verification of new account sign-ups, and verifying changes to customer's registered business information.

Key Responsibilities:

  • Monitoring and approving live message content to identify potential fraud, spam, and phishing attempts
  • Detecting, reporting, and taking appropriate action against fraudulent activity, including blocking suspicious accounts
  • Serving as a senior member of the Compliance function, producing and updating business processes, and acting as a key point of contact within the team
  • Staying current on regulatory and compliance updates, sharing best practices across the Support and Compliance teams
  • Onboarding, mentoring, and overseeing Compliance Specialists, ensuring they meet expectations and are set up for success
  • Developing, documenting, and updating internal knowledge articles, training materials, and customer-facing collateral related to Compliance and Monitoring
  • Educating customers on content guidelines and responsible messaging, collaborating closely with Support, Account Managers, and Account Executives
  • Acting as an escalation point and Subject Matter Expert for compliance-related issues raised by customers, support, or sales teams
  • Reporting on SLAs, analyzing performance, and implementing process improvements to enhance team efficiency and message handling
  • Meeting or exceeding KPIs while providing guidance and best practices for high-value or key customers

Benefits include working with a dynamic team, developing your skills, and contributing to the growth of the organization.

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