Apparel Customer Support Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeService Full time ₱800,000 - ₱1,000,000
Customer Service Representative – Apparel eCommerce Job Description

Job Title: Customer Service Representative
Location: Remote
Employment Type: Full-Time
Work Hours: 9AM-5PM EST

Role Overview:

We are seeking a highly skilled Customer Service Representative with excellent written and verbal communication skills, able to effectively handle customer inquiries and issues. This role requires strong professional writing skills, excellent spoken and written English, and the ability to communicate with customers.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via email and phone
  • Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns
  • Apply company policies accurately while assisting customers
  • Maintain accurate records of customer interactions and issues
  • Coordinate with other teams (inventory, logistics, billing) to resolve customer concerns efficiently
  • Provide a positive shopping experience by ensuring courteous and effective communication
  • Assist in resolving charge disputes and processing refunds when needed
Qualifications:
  • Excellent written and verbal English communication skills
  • Previous experience in customer service, preferably in an apparel eCommerce setting
  • Strong understanding of customer service etiquette, with a professional and empathetic approach
  • Ability to comprehend and apply company policies accurately
  • Proficiency in email management tools and basic CRM software
  • Strong organizational and problem-solving skills
  • Ability to multi-task and handle customer inquiries with efficiency
  • Comfortable making outbound calls to customers when needed
Benefits:

This role offers the opportunity to work in a dynamic and fast-paced environment, providing excellent customer service and support to our customers.

How to Apply:

If you are a motivated and detail-oriented individual with excellent communication skills, please submit your application for this exciting opportunity.

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