AI Driven Customer Support Manager

8 hours ago

Manila, National Capital Region, Philippines beBeeIntegration Full time ₱45,000 - ₱60,000
Zendesk Administrator & AI Integration Specialist

Trafilea is an innovative e-commerce group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors.

The company's focus on data-driven strategies enables it to scale its businesses successfully.

A culture of collaboration, innovation, and continuous learning fosters a dynamic work environment.

With a remote-first approach, employees can work from anywhere worldwide.

As a rapidly growing global company, Trafilea is committed to creating high-quality products and services that enhance customer experiences.

An online community promotes body positivity.

Role Overview

The Zendesk Administrator & AI Integration Specialist plays a critical role in managing Zendesk workflows, overseeing queue management, and collaborating with cross-functional teams to improve customer support operations.

  • Zendesk Certified Administrator: Required for this position.
  • Expertise in Zendesk automation, triggers, and queue management is essential.
  • Experience with Zendesk AI setup and integrations is required.
  • Strong analytical and problem-solving skills are necessary.
  • Excellent communication and collaboration abilities are crucial.
  • Proficiency in reporting and presentation creation is expected.
  • Ability to document workflows and suggest process improvements is vital.

Benefits:

This role offers a unique opportunity to contribute to a dynamic team and develop expertise in Zendesk management and AI integration.

Working at Trafilea provides access to training and development opportunities.

Employees enjoy a collaborative and flexible work environment.

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