Service Delivery and Quality Specialist

1 week ago


Taguig, National Capital Region, Philippines Best Reliable Resources Full time

As a Service Delivery and Quality Specialist, you will be responsible for overseeing the delivery of exceptional customer service at Best Reliable Resources.

This role involves monitoring customer feedback, identifying areas for improvement, developing and implementing effective customer service processes, and ensuring that all customer interactions meet our high standards.

  • Main Responsibilities:
  • Monitor and analyze customer feedback to identify trends and areas for improvement.
  • Develop and implement high-quality customer service processes.
  • Train and mentor staff on customer service best practices.
  • Ensure consistent delivery of excellent customer experiences.

Requirements:

Bachelor's degree in Business Administration or Communications.Minimum 1-3 years of experience in customer service or management roles.Strong analytical skills, excellent communication skills, and proficiency in Customer Service, English Language, and Account Management.

Workplace:

Dynamic and supportive office environment.Opportunities for career growth and professional development.

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