Customer Service Advocate

24 hours ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱1,000,000 - ₱1,500,000

Customer Service Representative Job Summary

This role requires an individual to provide exceptional customer service through multiple channels, including phone, email, and chat. The ideal candidate will be proficient in resolving customer complaints and providing accurate product and service information.

Key Responsibilities:

  • Handle inbound calls, emails, or chats from customers in a professional and courteous manner.
  • Respond to customer inquiries about products and services in a timely and efficient manner.
  • Resolve customer complaints by listening actively, empathizing with the customer's perspective, and finding suitable solutions.
  • Maintain detailed records of customer interactions to ensure seamless communication and issue resolution.
  • Follow established procedures and guidelines to ensure compliance and quality standards.
  • Participate in ongoing training and development to enhance skills and knowledge in customer service.

About This Opportunity

This is a full-time position that requires sitting/standing for long periods while using a computer and telephone headset. Occasional movement around the office may be required to accomplish tasks.

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