Senior Workforce Executive

19 hours ago

Cainta, Calabarzon, Philippines beBeeWorkforce Full time $60,000 - $80,000
Job Title: Senior Workforce Executive

We are seeking an experienced workforce executive to manage our operations effectively.

Key Responsibilities:

  • Generate schedules that meet business requirements and enable superior customer service
  • Adjust schedules based on actual scenarios and provide overtime requirements or voluntary time off for efficient staffing
  • Monitor queue real-time, track, document, and communicate agent activity across multiple lines of business

Basic Functions include generating schedules in line with business needs, adjusting schedules according to real-time scenarios, and providing adequate staff coverage. The ideal candidate should possess excellent analytical skills, attention to detail, and the ability to work under pressure.

Required Skills and Qualifications:

  • Proven experience in workforce management
  • Excellent analytical and problem-solving skills
  • Able to work independently and as part of a team

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development

This is a full-time role that requires strong organizational skills, attention to detail, and excellent communication abilities. If you have a passion for workforce management and are looking for a challenging opportunity, please apply now.

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