Customer Support Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeCareer Full time ₱100,000 - ₱120,000

Customer Service Professional

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  • Gain valuable experience in customer-facing roles and develop essential skills to excel in a fast-paced environment.
  • Interact with diverse customers, understanding their needs and concerns, and providing tailored solutions to resolve issues.
  • Develop strong communication and interpersonal skills, working collaboratively with colleagues and management to achieve shared goals.
  • Stay up-to-date with industry trends and best practices, ensuring the delivery of exceptional service quality.
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Responsibilities:

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  1. Respond to inbound and outbound calls, emails, and chat inquiries in a courteous and professional manner.
  2. Resolve customer complaints and concerns through active listening, empathizing with customers, and offering suitable solutions.
  3. Collaborate with internal teams to provide seamless support, escalating complex issues when necessary.
  4. Maintain accurate records of customer interactions and feedback for continuous improvement.
  5. Stay informed about company policies, procedures, and product knowledge to deliver confident and effective support.
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Requirements:

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  • Demonstrate excellent written and verbal communication skills, with the ability to articulate complex information clearly.
  • Proven problem-solving skills, with a focus on delivering prompt and effective resolutions.
  • Strong time management and organizational skills, prioritizing tasks and meeting deadlines.
  • Ability to work independently and as part of a team, maintaining a positive attitude in a dynamic environment.
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Preferred Qualifications:

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  • Previous experience in customer-facing roles, preferably in a call center or help desk environment.
  • Familiarity with CRM systems and software applications used in customer service settings.
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Benefits:

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  • Competitive compensation packages and performance-based incentives.
  • Opportunities for career growth and advancement within the organization.
  • A supportive work environment that fosters collaboration and teamwork.
  • Access to training and development programs to enhance skills and knowledge.
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What We Offer:

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  • A dynamic and inclusive work culture that values diversity and inclusivity.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Flexible work arrangements and remote work options to balance work-life responsibilities.
  • Professional development opportunities, including training, mentorship, and coaching.

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