Customer Support Specialist

1 week ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱31,000 - ₱53,000
Remote Customer Support Representative

Are you passionate about delivering exceptional customer experiences? We're looking for a skilled and dedicated professional to join our team as a Remote Customer Support Representative.

As a key member of our support team, you will be responsible for providing timely and effective solutions to customers' inquiries and concerns via phone, email, and chat.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner
  • Resolve customer issues efficiently and effectively
  • Build trust and rapport with customers through open and interactive communication
  • Ensure customer satisfaction in every interaction
  • Keep accurate records of customer interactions and process updates
  • Adhere to established communication procedures, guidelines, and policies

Requirements:

  • At least 1 year of experience in a customer-facing role
  • Excellent English communication skills (written and verbal)
  • Strong organizational and time management skills
  • Tech-savvy with proficiency in CRM systems and VoIP technology
  • Ability to work independently and as part of a team

Benefits:

  • Competitive salary package
  • Performance-based incentives
  • Opportunities for career growth and professional development
  • 100% remote work arrangement
  • Supportive and inclusive team environment

Key Performance Indicators: Meet or exceed customer satisfaction targets, maintain high response rates, and ensure prompt resolution of customer issues.

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