Support Expertise Specialist

4 days ago

Cainta, Calabarzon, Philippines beBeeTechnical Full time ₱60,000 - ₱100,000

Job Description

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We're constantly reaching new heights at our company. With a team of 900+ professionals, we help over 3 million customers succeed online faster and easier.

Our mission: To provide tools that empower individuals and small businesses to thrive online.

Our culture: Guided by principles that foster innovation and excellence.

Key Responsibilities

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  1. Provide expert support on products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.
  2. Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
  3. Contribute to teams or projects that enhance the customer experience based on evolving customer and organizational needs.
  4. Enhance the AI Assistant to deliver smarter, more intuitive support that improves the customer experience.
  5. Stay up-to-date on product updates, services, features, and the latest web hosting technologies to assist customers effectively.
  6. Identify and implement improvements to your work, team, and department.

Requirements

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  • Fluent in English (C1 or native), written and spoken.
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
  • Exceptional communication skills.
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting).

What Makes You Stand Out

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  • Advanced understanding of web hosting technologies, server management, and performance optimization.
  • Proficiency with content management platforms, hosting control panels, email services, domain management systems, and customer support platforms.
  • Experience contributing to or improving AI-powered systems.

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