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Operations Manager Claims
1 week ago
Shopee is seeking an experienced Claims Functional Lead to manage the overall Return to Shipper (RTS) and claims process. This role requires a strong understanding of logistics, e-commerce, and warehousing principles.
Key Responsibilities:- Manage RTS parcels according to Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs)
- Collaborate with the claims team to minimize past due items and claims on RTS
- Work closely with SOC Ops, Middle Mile, and Fleet Management teams for timely parcel dispatch
- Develop and implement strategies for process improvements and tactical execution
- Evaluate team performance and provide necessary trainings for growth
The ideal candidate will have at least 5-8 years of relevant experience in warehousing, e-commerce, or logistics. They must be detail-oriented, knowledgeable in RTS and claims processes, and proficient in MS Office and Google Applications.
