Senior Claims Operations Manager
4 days ago
About the Opportunity
AS White Global is seeking a highly skilled Senior Claim Compiler to join their team in Australia.
Job Description
Servicing our Clients
As a Senior Claim Compiler, you will play a key role in ensuring efficient and accurate claims processing. This involves thorough review of claim files, compliance with internal procedures, and managing a team of 5 Claim Officers.
- Lead, coach, and develop Claims Handlers to deliver exceptional service and meet performance standards.
- Monitor team performance, conduct appraisals, and identify training needs to ensure alignment with business objectives.
- Allocate claims based on expertise, track progress, and ensure adherence to KPIs and SOPs.
- Review and approve claim files, ensuring documentation completeness, accuracy, and compliance with policies.
- Resolve escalated inquiries and complaints, adhering to company guidelines and delegated authority.
- Conduct audits and quality checks to maintain high standards and compliance with regulations.
- Collaborate with senior management on team objectives and provide regular performance updates.
- Deliver training and feedback to ensure continuous improvement in claims management practices.
Requirements
- Bachelor's degree in finance, Business Administration, Insurance, or related field preferred.
- Minimum of 5 years experience in claims handling, with at least 2 years in a supervisory role.
- Strong leadership and supervisory abilities.
- Excellent analytical and problem-solving skills.
- Proficient in claims management systems and financial software.
- High attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- In-depth knowledge of insurance policies, coverage types, and business interruption concepts.
What We Offer
- A diverse, inclusive, and supportive company culture.
- Competitive remuneration.
- Opportunity to collaborate and work with global clients and stakeholders.
- Medical benefits.
- Great Paid Leave entitlements.
- Team outings, travel opportunities, company parties/events, and other exciting activities.
- Exposure to an international environment, working with people across Malaysia, Vietnam, Thailand, the Philippines, and Australia.
- Industry and role-related training.
- Ongoing career opportunities.
About Us
AS White Global is a leading provider of claims insurance management services across Australia.
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