Claims Analyst

7 days ago


Manila, National Capital Region, Philippines Shopee Full time

Job Description

  1. Investigate and process claims related to lost, damaged, or delayed goods in transit.
  2. Gather evidence, such as pre-shipment videos and photos, to support claims.
  3. Work closely with WHOps and CCTV team to ensure that the set guidelines are being followed.
  4. Collaborate with the Logistics, Payments and Finance team to ensure all RTS Parcels for claims are properly filed and requested for wallet adjustments.
  5. Escalate claims to 3rd party service partners and ensure that all claims are credited to Scommerce account.
  6. Assist in claim escalations and ensure proper resolution is reached.
  7. Prepare a comprehensive report on all status of claims and establish a tracker for real-time verification.
  8. Participate in the development and implementation process strategies and tactical execution.
  9. Willing to work in Calamba Laguna.

Requirements

  1. Bachelor's degree.
  2. Excellent problem-solving and negotiation skills.
  3. Ability to analyze data and identify trends in claims.
  4. Proficiency in Microsoft Office and GDox.
  5. Ability to manage multiple claims simultaneously and meet deadlines.
  6. Strong communication and stakeholder management skills.
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