Client Service Ambassador

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Overview

This position involves supporting a diverse range of clients through customer service initiatives. Proficiency in English is required, along with prior experience in call centers.

You will handle incoming inquiries, proactively engage with existing customers, and promote products and services while delivering exceptional service.

Key Responsibilities
  • Handle calls professionally and efficiently.
  • Resolve issues on the first call through effective problem-solving.
  • Retrieve information to support customer needs.
  • Document interactions and process claims accurately.
  • Guide customers to find suitable solutions.
  • Follow procedures and utilize available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Evaluate complex issues and escalate when necessary.
  • Maintain current training, updates, and program knowledge.
  • Adhere to scheduling requirements.
Requirements
  • Age 18 or older
  • High school diploma or equivalent
  • Prior call center experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Reliable internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Troubleshooting skills and follow-up abilities
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

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